Keywords: electronic management, digital management, web pages, larger municipalities in Bosnia and Herzegovina


Numerous studies and research conducted in the world’s developed countries have unambiguously confirmed that the development and implementation of electronic management and other electronic services have a direct impact on economic, social and political development. The global study “Digital Governance in Municipalities Worldwide Survey“ (2014) explored digital management in larger municipalities around the world. The research assessed the performance of official municipal websites in the area of privacy and security, usefulness, content, service and civic and social engagement. This longitudinal study, conducted since 2003, is a constant effort to evaluate the electronic management in the municipality and to identify the best world practices. In Bosnia and Herzegovina, the larger municipalities have been selected for the research, that is, those with more than 30,000 inhabitants. Where there is no lower administrative unit than the city (for example, Banja Luka), or where the city performs administrative affairs of the municipality, the website of the city was surveyed. The scoring system of the web sites in the work was taken from the mentioned study. The main goal is to provide an insight into the state of electronic management in the major municipalities in Bosnia and Herzegovina.


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