POSSIBILITIES OF DEVELOPING A SERVQUAL MODEL FOR MEASURING USER SATISFACTION. Acta Economica, [S. l.], v. 19, n. 35, p. 53–76, 2021. DOI: 10.7251/ACE2135053M. Disponível em: https://ae.ef.unibl.org/index.php/ae/article/view/413.. Acesso em: 28 apr. 2026.