The Status and Perspectives of eGovernment in Bosnia and Herzegovina

Abstract

E-Government or electronic administration is a form in which public service authorities and local self-government carry out business processes. It is based on the usage of contemporary information-communication technology and is directed towards end-users.

Its purpose is to make the service quality more available and clearer for its users and also to achieve the better efficiency of the inner work.

E-Government provides the participation of various public spheres and institutions in the processing of publicly or locally relevant issues, and working of state and public administration. In doing so, there have been versatile methods of work automatization, not only in the outer communication (such as service requests, work distribution, solution distribution, e-democracy), but also in the inner communication (connections of record files, self-initiative data processing). If we introduce the information-communication technologies into the all segments of administration, we will achieve the long-term synergetic effects in terms of clarity, rationalization and flexibility of work.

The transformation of a government into an e-government is a crucial segment of the general process of information society development. This work summarizes some good solutions of e-government services in the developed European countries. After this, there are the directions for the e-government field and its spatial aspect from the Strategy of Information Society Development in Bosnia and Herzegovina. Furthermore, there is a brief description and analysis of the application level of the informationcommunication technology in Bosnia and Herzegovina administration.