CHALLENGES OF LOW-CODE/NO-CODE PLATFORMS IN SUPPORTING ORGANISATIONAL INFORMATION PROCESSES: A LITERATURE REVIEW AND CASE STUDY EVIDENCE

Lazar Raković; Lena Đorđević Milutinović; Paweł Lula; Bogdan Ubiparipović; Marek Dziura; Tomasz Rojek

doi:10.63356/ace.2025.013

Authors

Lazar Raković University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia https://orcid.org/0000-0002-1465-588X
Lena Đorđević Milutinović University of Belgrade, Faculty of Organizational Sciences, Belgrade, Serbia https://orcid.org/0000-0002-3758-0147
Paweł Lula Krakow University of Economics, Kraków, Poland https://orcid.org/0000-0003-2057-7299
Bogdan Ubiparipović University of Banja Luka, Faculty of Economics, Bosnia and Herzegovina https://orcid.org/0000-0002-2462-610X
Marek Dziura Krakow University of Economics, Kraków, Poland https://orcid.org/0000-0002-4889-2883
Tomasz Rojek Krakow University of Economics, Kraków, Poland https://orcid.org/0000-0002-2977-4312

DOI:

https://doi.org/10.63356/ace.2025.013

Keywords:

low code/no code development, end-user development, inhibitors

Abstract

Digital transformation increasingly positions business informatics at the core of organisational competitiveness, driving companies to digitalise and automate their business processes. In this context, low-code/no-code (LCNC) platforms have emerged as a promising solution within business information systems, enabling rapid development of process-oriented applications with minimal or no programming. By empowering employees without formal IT backgrounds to participate in system development, LCNC platforms address the shortage of IT professionals and help bridge the gap between technical and domain-specific business knowledge. Although vendors emphasise advantages such as ease of use, accelerated development cycles, reduced costs, lower IT dependency and enhanced process innovation, they often overlook the organisational, technological and governance challenges associated with LCNC adoption. This paper systematically identifies key inhibitors and LCNC implementation through a comprehensive literature review, followed by an assessment of their significance across multiple case studies with LCNC users. Seven major inhibitors are identified: vendor lock-in, security and compliance risks, integration challenges, limited scalability, insufficient documentation, limited testing support, and lack of flexibility. Case study findings indicate that lack of flexibility and customisation, vendor lock-in and insufficient testing support represent the most critical barriers. The paper presents preliminary insights from an ongoing investigation into LCNC development.

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